Creativa Pty Ltd (ACN 626 848 913) (“we”, “our”, “creativa”, “creativa
videos” or “us”) owns and operates
business Creativa Videos.
Creativa Videos creates videos and performs related services (including creative process and
production, platform set-up and configuration, dynamic video rendering both live and pre-rendered
and video hosting) (the “Services”)
We take the protection of Personal Information of seriously.
This Privacy Statement outlines how we handle and manage any Personal Information that you may provide
us when we supply Services to you. “Personal Information” means information or an opinion about
individual, or an individual who is reasonably identifiable, whether the information or opinion is true
or not, and
whether the information or opinion is recorded in a material form or not.
Please note that Creativa is not bound by the Privacy Act 1998 (Cth) (“Privacy Act”), but
adhere to the Privacy Act, which includes the amendments made by the Privacy Amendment Act 2000 (Cth)
the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth). This Privacy Statement (the
Statement”) is written in accordance with, and conforms to, the Australian Privacy Principles.
By using our Services, you hereby consent to our collection, use and
disclosure of Personal Information you
supply to us for the purposes specified in this Privacy Statement.
Before supplying us with any Personal Information, you should ensure that
there are no restrictions on you doing
so (whether under contract or under the Privacy Act or other legislation). We are not responsible for
or negligence or other conduct on your part where you supply Personal Information which you are not
to supply, but we will take reasonable steps to destroy or de-identify any such wrongfully supplied
Information within a reasonable time after you have given us notice.
We collect Personal Information where reasonably necessary for the proper
provision of our Services.
We may collect Personal Information as provided by you about you, your customers or other related
Types of Personal Information we collect may include, without limitation, names, ages, date of births,
addresses, photographs, occupations, phone numbers, tax information and geographical information. We may
also collect non-personal statistical information, such as analytics and cookies data, IP addresses and
specifications and settings of your devices (such as your preferred language). This list is not an
The Privacy Act defines some Personal Information as ‘sensitive information’ (For example information
person’s race, health, religious beliefs or criminal convictions). We generally do not collect sensitive
but in the event we do need to collect sensitive information from you, we will collect this information
permission and will only use it for the purpose for which you have specifically provided it.
We may store Personal Information collected for record-keeping and back-up purposes.
Any Personal Information collected from you will be used or disclosed by
us in order for us to provide Services
to you. We may need to disclose Personal Information collected to employees, sub-contractors or other
that are assisting us to carry out the Services (our “Personnel”). We ensure that our Personnel equally
with our obligations under this Privacy Statement, when dealing with Personal Information.
In providing Services to you, we agree that we will:
- Not directly or indirectly use, disclose, alter or otherwise handle any Personal Information
collect or access from you except for the purpose of supplying Services to you (the “Intended
- Not disclose any Personal Information which we receive from you to any third party other than
Personnel, without obtaining your prior written consent, a condition of which may be that the
to whom disclosure is proposed to be made agrees to be bound by the provisions of this clause;
- Take all reasonable steps (including maintaining appropriate operational and technological
and procedures) to ensure that the Personal Information is protected against misuse,
loss, and unauthorized access, modification and/or disclosure;
- Ensure that only persons that need access to the Personal Information to complete the Services
- Where you request in writing, ensure that no Personal Information which we collect or access
you is stored outside of Australia,; and
- Ensure all records containing Personal Information are permanently destroyed as soon as they are
longer needed for us to perform the Services.
In addition to the abovementioned purposes, Personal Information may be used or disclosed by us for any
the Permitted General Situations outlined in s. 16A of the Privacy Act, including but not limited to use
disclosure for evidentiary purposes in establishing or defending a legal or equitable claim, serious
public health or safety, or assistance in locating missing persons. We may also be compelled by
operation of law
to disclose any Personal Information, including a person’s identity and contact details.
You must ensure that you provide us with accurate and up-to-date Personal Information. If you believe
Personal Information held by us is inaccurate, incomplete, out of date or misleading, you may notify us
will correct the information.
You may request that we provide you with a copy of the Personal Information we hold about any
do not need a reason for making such a request, however we do reserve the right to charge you for
expenses that we incur in preparing and sending you copies of that information.
We reserve the right to refuse access to any individual’s Personal Information where the request would
unreasonable impact on the privacy of others, the information is commercially sensitive, giving access
unlawful or the request is frivolous or vexatious.
We will endeavour to respond to all requests relating to this section within a reasonable time after the
We are committed to maintaining the security of your Personal
We will use best commercial endeavours to keep Personal Information secure including without limitation
taking the following steps:
- We will minimize and where possible eliminate the need to use and receive Personal Information
that identifies any person;
- Apart from rendered video files, we will not store any materials provided by you ‘in the
- We will ensure that all data transfers including Personal Information are encrypted and
- We will ensure that all data transfers including Personal Information are marked confidential
access is restricted to persons that need to access to that data; and
- We restrict access to our staff and other persons assisting us to provide Services to the
necessary to complete the Services.
We will promptly notify you if we become aware of:
- Any accidental or unauthorised access to any Personal Information, or any other disclosure of
Information supplied by you not for the Intended Purpose;
- Any loss of any Personal Information supplied by you; and
- Any breaches of our security and/or network, which involves any Personal Information supplied by
We will take reasonable steps to destroy or de-identify information when it is no longer needed for any
for which it may be used or disclosed. We may retain and use de-identified information or statistical
collected, including after the Services have been supplied to you.
If there is a sale, merger, consolidation, change in control, transfer of
substantial assets, reorganisation or
liquidation of Creativa then we may transfer, sell or assign Personal Information collected from you to
more relevant third parties but will seek your prior written approval first.
If you have any questions about this Privacy Statement, or if you wish to
request access to any Personal
Information supplied by you to us, correct or update you details or raise any privacy concerns you may
please contact us at the contact details below.
Please email us at firstname.lastname@example.org for any queries regarding this
For further information on your online privacy rights go to: www.privacy.gov.au